At Lumora Beauty, we want you to be happy with your purchase. If you experience an issue with your order, we're here to help.
Refund Eligibility
Refund requests must generally be submitted within 14 days of delivery.
To qualify for a refund, the product should:
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Be unused and unopened.
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Remain in its original packaging.
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Be in the same condition as when you received it.
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Have a valid order number or proof of purchase.
Due to hygiene and safety considerations, opened or used skincare products may not be eligible for a refund.
Damaged, Defective, or Incorrect Orders
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide your order number and clear photos showing the product and packaging. After reviewing the issue, we may provide a replacement or refund.
How Refunds Work
Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Refundable Items
The following items may not qualify for a refund:
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Opened or used skincare products
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Products without original packaging
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Products damaged through improper use or storage
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Gift cards
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Items specifically identified as non-refundable at the time of purchase
Return Shipping Costs
If you are returning an item because you changed your mind or ordered the wrong product, you may be responsible for the return shipping costs.
If your product arrived damaged, defective, or incorrect, please contact us before returning it.
Late or Missing Refunds
If your refund has been approved but you haven't received it, please first check your bank or payment account.
If the refund is still not showing after the expected processing period, contact Lumora Beauty and we'll help you investigate.
How to Request a Refund
To request a refund, contact Lumora Beauty through the contact information provided on our website.
Please include:
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Your order number
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Your name
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Reason for the refund request
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Photos, if the product is damaged or incorrect
Please contact us before sending any product back.
Changes to This Policy
Lumora Beauty may update this Refund Policy from time to time. Any changes will be posted on this page along with an updated Last Updated date.
Contact Lumora Beauty
Have a question about your refund? We're happy to help.
Lumora Beauty
Glow beautifully. Feel confidently.